Johannesberg (1N), Mabula (1N), Suncity (2N), George (3N), Hermanus (1N), Cape Town (4N)
♦ The African BIG 5
♦ Lion Park
♦ Sun City
♦ Tsitsikamma region for Bungee Jumping
♦ Cango caves
♦ Mossel Bay Light House
♦ Western Cape Province
♦ Table Mountain
♦ Parliament House
♦ Cape Peninsula
♦ Cape of Good Hope
ACCOMMODATION
♦ 1 Night Stay in Johannesberg
♦ 1 Night Stay in Mabula
♦ 2 Nights Stay in Suncity
♦ 3 Nights Stay in George
♦ 1 Night Stay in Hermanus
♦ 4 Nights Stay in Cape Town
SIGHTSEEING
♦ The African BIG 5
♦ Lion Park
♦ Sun City
♦ Tsitsikamma region for Bungee Jumping
♦ Cango caves
♦ Mossel Bay Light House
♦ Western Cape Province
♦ Table Mountain
♦ Parliament House
♦ Cape Peninsula
♦ Cape of Good Hope
MEALS
♦ Breakfast
♦ Lunch
♦ Dinner
Arrive Johannesburg and proceed for your transfer to your hotel. You have rest of the day at leisure. Overnight in hotel.
Lunch Dinner
Today after breakfast we proceed to Mabula Game reserve (2.30 Hrs.) that boasts over 135 acres of unspoiled wilderness where indigenous wildlife like the African BIG 5 roam freely & abundantly. Check in and proceed for lunch. Evening enjoy Game drive. Overnight in Mabula.
Breakfast Lunch Dinner
Today early morning we proceed for 4x4 Wildlife Safari Tour. Later, enjoy breakfast and proceed to Lion Park for an opportunity to actively monitor, get close to Lions and also walk with them. Thereafter, we proceed to Sun City - internationally renowned as South Africa’s premiere holiday resort and it offers a multitude of attractions and activities to keep everyone occupied. Overnight at Sun City.
Breakfast Lunch Dinner
The day is free at leisure to enjoy various optional activities. Overnight at Sun City.
NOTE:
Breakfast Lunch Dinner
Today after breakfast we proceed to airport (3 Hrs.) for flight to Port Elizabeth. On arrival proceed for lunch and drive to George. Enroute, at Tsitsikamma region (02 hrs drive) for Bungee Jumping. Later we continue our journey to George via Knysna - is Embracing an exquisitely beautiful lagoon and surrounded by ancient forests, It is probably the most famous town on the Garden Route. Overnight in George.
Breakfast Lunch Dinner
Today after breakfast we proceed to Oudtshoorn, located along the renowned route 62 which takes motorist’s past one awe inspiring sight after another. Oudtshoorn is also known as the `Feather Capital of the World’. We visit Cango caves-comprises an underground wonderland of stalactites and stalagmites, Cango Ostrich farm: for some unique experiences, including ostrich racing, Cango Wildlife Ranch where you will see cheetah, lion, puma, jaguar and our rare White Bengal tigers in action. Overnight in George.
Breakfast Lunch Dinner
Today after breakfast we proceed to Mossel Bay via Garden Route. Enjoy Helicopter Ride (Subject to weather permit and non-refundable). Later visit Mossel Bay Light House for hiking. Overnight in George.
Breakfast Lunch Dinner
Today we proceed to Hermanus (4.30 Hrs.) - a town on the southern coast of Western Cape Province. Enjoy complimentary Whale watching only by Foram Worldwide. Overnight in Hermanus.
Breakfast Lunch Dinner
Today after breakfast we proceed to Vineyard. Enjoy the plantation of grapes bearing vines used for making wines. You get a chance to taste them. Later we depart for Cape Town - one of the world’s most beautiful cities and a top international destination. The city is well known for its fascinating history, interesting culture, natural beauty, award winning wines and laidback lifestyle. Overnight in Cape Town.
Breakfast Lunch Dinner
After breakfast depart for Table Mountain (weather permitting). Take the cable car to the top for a panoramic view of the city and coastline. Continue through Signal Hills for Cape Town City Tour, drive pass the Parliament House, Slave Lodge, South African Museum, the Castle and other interesting sights, Company Gardens of Parliament House. including of Clifton Bay & Sea Point in the Evening. In the evening proceed to the famous Canal Walk Shopping Centre, Africa’s leading retail mall. Its dominant presence attracts diverse shoppers from an extensive portion of the Western Cape, and further afield, with its comprehensive retail and leisure options. It merges the world's most desirable brands with shopping convenience and entertainment with everyday leisure, all in a majestic setting. Overnight at Hotel.
Breakfast Lunch Dinner
After Breakfast depart for full day tour of the Cape Point & the Cape of Good Hope.Cape Peninsula that includes Hout Bay for a boat trip of 45 minutes to Seal Island, (Weather permitted) We now continue alongside the Indian Ocean, and stop to see and VISIT the Jackass Penguin Colony and Baboons (Boulders Bay) via Chapman’s Peak to enjoy the most scenic view of Cape Peninsula. Afternoon travel onwards until we reach Cape Point and the Cape of Good Hope (Funicular Ride included). It is said to be the romantic meeting place of the two mighty oceans, the Atlantic and the Indian, Sir Francis Drake the Explorer once called it "the fairest Cape that we saw in the whole circumference of the Globe”.
Breakfast Lunch Dinner
Today enjoy a full day at leisure. Enjoy Limo Ride (only by Foram Worldwide). Overnight at Cape Town.
Breakfast Lunch Dinner
After breakfast, it’s time to say goodbye. Tour concludes.
Breakfast
In Africa, the Big Five game animals are the lion, leopard, rhinoceros, elephant, and Cape buffalo. The term was coined by big-game hunters, and refers to the five most difficult animals in Africa to hunt on foot, but is now also widely used by safari tour operators.
Lion & Safari Park is a conservation enclosure for lions, cheetahs, hyena, wild dogs and various antelope. It is located in the Cradle of Humankind in the North West province of South Africa.
The Lion & Safari Park was originally a wildlife conservation enclosure for lions located in the Gauteng province in South Africa. In 2016, the park relocated to new premises of 600 hectare (ca. 1,500 acre) in the Cradle of Humankind in the North West province. The park is situated north of Lanseria Airport within driving distance of Johannesburg and Pretoria. It has a large variety of predators and large herbivores indigenous to Africa.
Sun City (sometimes called Lost City) is a luxury resort and casino, situated in the North West Province of South Africa. It is located between the Elands River and the Pilanesberg, about two hours' drive from Johannesburg, near the city of Rustenburg. The complex borders the Pilanesberg Game Reserve.
Situated along the Garden Route at the Tsitsikamma Forest Village Market, just 40km east of Plettenberg Bay along the N2 Highway you will find the highest single span arch bridge in the world. You can experience the thrill for yourself!
The ultimate thrill, the Bloukrans Bridge is the highest commercially operated Bungy Jump from a bridge in the world. We secure you in a full body harness and proceed to walk along a specially designed catwalk (216m long), which is suspended beneath the road surface, which will then lead you to the top of the arch - 216 meters above the Bloukrans River. Here you will be given final instructions by highly experienced staff, a countdown and off you go!
The Cango Caves are located in Precambrian limestones at the foothills of the Swartberg range near the town of Oudtshoorn, in the Western Cape Province of South Africa. The principal cave is one of the country's finest, best known, and most popular tourist caves and attracts many visitors from overseas. Although the extensive system of tunnels and chambers go on for over 4 km (2.5 mi), only about a quarter of this is open to visitors, who may proceed into the cave only in groups supervised by a guide.
Mossel Bay`s Best!
Blaize Trail is a popular 13.5 km (6 hour) hike that follows the 30 meter contour along the cliffs westwards from the Cape St. Blaize Lighthouse. It begins at the cave below the Lighthouse, and ends at Dana Bay (you can walk it in either direction), and is marked with the sign of the Oystercatcher.
The Western Cape is a South African province with coasts bordering the Indian and Atlantic oceans. It's known for the port city of Cape Town, set beneath Table Mountain, part of a national park of the same name. In Table Bay, Robben Island is the notorious prison that once held Nelson Mandela, and is now a living museum. Farther afield, winelands surround historical towns like Stellenbosch, Franschhoek and Paarl.
Table Mountain is a flat-topped mountain forming a prominent landmark overlooking the city of Cape Town in South Africa. It is a significant tourist attraction, with many visitors using the cableway or hiking to the top. The mountain forms part of the Table Mountain National Park, and formerly part of the lands ranged by Khoe-speaking clans, such as the !Uri??aes (the "High Clan"). It is home to a large array of fauna and flora, most of which is endemic.
The Parliament of South Africa is South Africa's legislature; under the present Constitution of South Africa, the bicameral Parliament comprises a National Assembly and a National Council of Provinces. The current twenty-seventh Parliament was first convened on 22 May 2019.
The Cape Peninsula is a generally rocky peninsula that juts out into the Atlantic Ocean at the south-western extremity of the African continent. At the southern end of the peninsula are Cape Point and the Cape of Good Hope. On the northern end is Table Mountain, overlooking Cape Town, South Africa. The peninsula is 52 km long from Mouille point in the north to Cape Point in the south. The Peninsula has been an island on and off for the past 5 million years, as sea levels fell and rose with the ice age and interglacial global warming cycles of, particularly, the Pleistocene. The last time that the Peninsula was an island was about 1.5 million years ago. Soon afterwards it was joined to the mainland by the emergence from the sea of the sandy area now known as the Cape Flats. The towns and villages of the Cape Peninsula and Cape Flats now form part of the City of Cape Town Metropolitan Municipality.
The Cape of Good Hope is a rocky headland on the Atlantic coast of the Cape Peninsula in South Africa.
A common misconception is that the Cape of Good Hope is the southern tip of Africa. This misconception was based on the misbelief that the Cape was the dividing point between the Atlantic and Indian Oceans. Contemporary geographic knowledge instead states the southernmost point of Africa is Cape Agulhas about 150 kilometres (90 mi) to the east-southeast.[1] The currents of the two oceans meet at the point where the warm-water Agulhas current meets the cold-water Benguela current and turns back on itself. That oceanic meeting point fluctuates between Cape Agulhas and Cape Point (about 1.2 kilometres (0.75 mi) east of the Cape of Good Hope).
All information given in the brochure / itinerary (in the form of PDF file / WORD file) is based on the information available at the time of publication. We reserve the right to change any brochure / itinerary information before or after your booking the tour due to any events beyond our control. In case we are aware of any changes sufficiently in advance, we will notify you at the time of booking, otherwise our Tour Manager (if applicable) or Local representative will inform you of the changes. Major road works may necessitate route changes in the itineraries, Indian restaurants may close or change management, all of these may cause us to make changes in the itineraries. Where we know of these sufficiently in advance we will notify you, otherwise our Tour Managers (if applicable) or Local Representative will inform you of the changes on the spot. There are also very big fairs and exhibitions, where all the hotels are fully booked well in advance, and therefore it may be necessary to stay in hotels in other cities. This brochure is published for the tours commencing throughout 2019. All previous brochures, letters and any other modes of circulation stand cancelled with immediate effect without any notice or communications.
The menus are pre-set menus provided for meals on the tour (if applicable). Unlike an airline, we cannot provide a special meal, nor do we guarantee a special diet to the client, we however reserve the right to change the meal arrangement if circumstances make it necessary to do so. In the event that the client wakes up late and misses the breakfast offered to him or the client is out on his own and reaches late or in case of delay of flights or for any other reason whatsoever the client misses any meal including breakfast offered to him, then no claim can be made for the meal/breakfast, which he has missed and not utilized. Special requests for room allocation, diet consideration on tour / cruise / flight etc. must be made in writing at the time of booking, but all such requests shall be subject to availability. The Company will not be held liable for claims of damages or consequential loss if the company is unable to process such requests for want of availability.
Please refer to the relevant section. All services will be as per those specified / confirmed and paid for as per the Invoices and Service Vouchers. If you avail any service which is not included in the Holiday package or get yourself upgraded then the payment for the same will have to be cleared by you directly. Please note that, porterage, tips, gratuities, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc are not included unless specifically mentioned as included.
Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Your Sales advisor will guide you in this regard.
You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. Hence sometimes they may be located away from the city centre. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities the hotels may be blocked out for more than 2 yrs in advance. In view of this you may have to stay in hotels further away from the cities and itineraries may have to be altered / amended. Since the rooms are comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night. All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Cruise / Airport / Railway / during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed of by you at your own cost and risk. The company will not be liable for any loss/theft from the same. Any damages caused to the hotel rooms / Coach / Railway / place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and the company will not be liable for the same. Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff. Rude or Unprofessional behaviour of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same. Facilities like mini bar, pay television channels, telephone etc are not complimentary and these facilities if used by the client have to be paid for by the client directly to the Hotel and such charges are not included in the tour cost. The client will have to abide by the check in /check out time of the hotel.
Any changes made directly by the hotel come under their direct purview and we will not be liable for any compensation due to this change
Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room. General check in time is usually 1400 hours and check out time is usually 1100 hours; early check-in and late check-out is subject to availability unless pre-paid and booked in advance
The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him for Loss of Baggage by the Airline, Failure to provide meal of the clients choice by the Airline, Overbooking of seats by the Airline, Failure on the part of Airline to accommodate client despite having confirmed tickets, Meals offered by the airline/Quality of meal, Flight delay, if the client misses the flight, Changes of flight schedule/ routing/airline mentioned at the time of booking. In this condition the expression ‘howsoever cause’ includes willful negligence on the part of any person. If in the event that the client is booked on a particular Airline on a particular date and due to certain reasons beyond the control of the Company, the client is not allowed to board the flight, the client shall not hold the Company responsible for the same and no claim whatsoever can be made by the client against the Company. Airport taxes / Airport Development Fee as applicable to be paid over & above the Tour Cost should there be a rise post issuance of tickets. All the booking / cancellation / change of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines and the same may be provided to the client by the company upon request, if available.
Client travelling by air will be subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Traditionally, each airline allows their customers to bring one carry-on bag and one personal item, such as a pocket book, backpack or laptop bag. The dimensions of which should not exceed 115 linear cms and weight should not exceed 7 kgs.
General airline restriction is 20 kgs for economy class on flights to all destinations except U.S. and Canada where a person may carry 2 pieces of checked in baggage and one hand bag. Please note that this could vary from airline to airline and from destination to destination. The baggage restrictions could also vary for different classes of travel. For flights where baggage is not included, an additional charge could be applicable. Please check with your sales staff for correct details. We are not liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable for any loss or damage to baggage while it is in the custody of the airline. Please note that every airline has a different set of rules and regulations regarding the weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked.
As porterage is not included in the tour price and due to limited space for luggage in the coach / railway, we recommend that you carry one single suitcase per person of a convenient size preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit cards, ornaments, traveller's cheques, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach, railway or any other mode of transportation, at the place of amusement / sightseeing and / or at the railway station. Similarly the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property we will not be in any way responsible and / or liable. We may not be in a position to assist and / or lodge a complaint with the authorities.
We may often operate more than one coach per departure date where clients are clubbed into a group. We may operate more than one group per departure or club 2 groups in one departure due to operational reasons. For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary including the flight routing. The same will be advised to you prior to start of the tour or on tour. The itinerary may be modified based on various factors like maintenance of historical monuments, museums, major events like sports conventions, religious festivals, etc. A detour may be taken to reach sightseeing places due to traffic conditions; road blocks and that may vary the course of itinerary. We reserve the right to change the departure date or cancel a departure due to unforeseen reasons and will not take any responsibility for any ticket of the client which they may have purchased in advance for sector within India or abroad. Individuals are responsible for the adherence of time at all stages of the tour. In the event that a client misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same. The company shall not accept any liability or responsibility for any damages, loss, baggage loss, injury, accident, death, breakdown, or irregularity, which may occur in carrying out the tour arrangement, weather conditions, strikes, war, quarantine and any other cause whatsoever and all such loss or expense must be borne by the passengers. We reserve the right to claim any additional expenses incurred due to delay or changes in schedules of train, aero plane, bus, ship or other services. We further reserve the right to amend, alter, vary or withdraw any particular departure; excursions advertised or substitute a hotel of similar category if deemed necessary. For the convenience of our clients we will sometimes amend / alter the itinerary, however all services will remain the same.
You consent for the amendment/alteration in the brochure / itinerary. These terms shall be read together with the brochure / itinerary but these terms shall prevail over the brochure/itinerary and shall override the brochure / itinerary to the extent that it is contradictory or conflicting thereto.
Company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while travelling in the coach/ railway. Due to theft or loss of baggage, tour participant can lodge a complaint with the local authorities on his/her sole discretion, cost, risk and consequences.
We use air-conditioned/air-cool luxury coaches (wherever applicable if combined with a group). However, sometimes due to extreme weather conditions the same may not seem to be very effective. The company will not be responsible for any defect in the Coach or in the Air-conditioner / air-cooler or for the behaviour of the Driver or the attendant (applicable for seat in coach as well as private vehicles). We have found it fair to operate daily seat rotation on board our coach (wherever applicable), so no seat numbers are allocated. The coaches may be equipped with an emergency washroom; however this facility is not to be used in lieu of the rest rooms at our frequent comfort stops. If you are carrying any high value items on the coach / private vehicle, we advise you not to leave them behind when you leave the coach / private vehicle. We will not be responsible or liable in case of loss of such items from the coach / private vehicle. All baggage and personal effects are at all times and in all circumstances your responsibility. Any damages caused to the coach / private vehicle during your travel, shall be payable by you and the company will not be liable for the same. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions/ delays and the same will be non-refundable.
It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the client makes any changes in their rooming while on the tour, the company shall not make any refunds or pay any compensation to them. In case the Client decides to make any change in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge directly to the hotel.
In cases where the travel agent through whom the clients have booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the clients have duly authorized the said travel agent to sign on their behalf. The signing of the Booking Form by the Client or by their travel agent shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s. No person including the Employee/s and the Agent/s of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure. Any assurance given by any person shall have no consequence. The Company reserves the right to decline to register any person/s as Client/s for any Tour or to cancel their registration without assigning any reason
All the clients travelling on a Jay Maharaj Holiday tour must be in possession of a valid visa. Client shall ensure that the Visa Application Form (s) is duly filled and verified by the Client, to its satisfaction, before it is submitted to the Embassy / Consulate. However kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The company is not at all liable for such cases or has any influence on the consulate/embassy’s decision The role of the company is only to provide necessary guidance to the client for the purpose of applying for VISA. The company will not be responsible for non-issuance of visa due to receipt of incomplete / delayed documents from the Clients. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by the client, the issuance of visa will further be delayed/rejected, and the client will not hold liable for the same. Client should adhere to all the norms and conditions laid by the consulate/embassy Upon rejection of visa, if the client wishes to reapply for the visa, he/she is liable to pay again the requisite fee to the consulate and he/she will not claim from .
In the event a client wishes to change the date of travel or transfer from one tour to another, prior to the departure of the originally booked tour. The originally booked tour will be treated as cancelled by the client, thereby attracting the cancellation charges as stated herein, which shall be payable by the client. The client shall on making payment of cancellation charges be able to make a fresh booking for another tour.
The company reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such an event, all monies paid by you will be fully refunded forthwith in Indian Rupees currency only, but no compensation will be payable. In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company. The company reserves the right to forfeit the booking deposit in case of any cancellations. However, passengers whose visas are not granted by the consulates must intimate us at-least 45 days in advance of the date of commencement/departure of the tour, at which time the company will deduct INR 5,000/- per person towards Guidance Charges over & above any other actual expenses, if any, incurred and issue credit voucher for the balance, to be redeemed by the client for any services to be availed from the Company, in future. However if such intimation is received after the said period of 45 days prior to the date of commencement/ departure of the tour, the cancellation charges will be applicable as above and / or dependant on the actual date of cancellation.
PAN Card is mandatory for payments exceeding `50,000 or if value of file exceeds `2 lacs or equivalent Foreign currency. INR payments made towards the foreign exchange component of your tour will be calculated as per the ROE (rate of exchange) prevailing on the day of payment. Payment towards FX component made in INR has to come directly from the passenger keeping with RBI Guidelines. The card that is swiped for payment of the tour’s foreign exchange should be of the client himself / herself. Client cannot use his /her card for payment of another person’s foreign exchange component of the tour package except for his / her dependent parents and/or child or children. The FX payment is a part of LRS of the Client.
1% to be collected (on cash value) along with PAN Card details, if at any point total cash receipted on a file exceeds INR 2 lacs or FX cash collection towards TCS – Tax Collected at Source. 3% service charges (i.e. remittance charges) would be applicable, if client chooses to pay us in Foreign currency notes. Proof of purchase from Full Fledged Money Changer (FFMC) should accompany such payments made by Client when above USD 2000. Client holding a passport issued by a country other than India will be required to make payment in foreign currency for the foreign currency component of the tour cost and not in INR
The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, railway etc. and the decision of the company on the quantum of refund shall be final.
Refunds (If any) for amendments and / or cancellations will be paid directly to you for bookings made directly with the company’s office. For bookings routed through the Travel Agent / Jay Maharaj Travel Express (P) Ltd Franchise office, the refunds will be routed through them. It would take at least 30 working days to process refunds. There is no refunds payable for any unutilized or partially utilized services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) The refund for the foreign exchange component of the tour will be refunded in INR only and will be at the prevailing day’s rate of exchanges of the company. Third Party refund i.e. airlines, cruise, overseas suppliers could take between “30 to 90 working days”, provided relevant supportings are provided to the Company. If a tour is cancelled by the Company, then all monies will be refunded after taking into consideration the actual expenses incurred for Visas, etc. There will be no refunds in case of visa rejections.
We are travel agents and holiday organizers only. The role of the company is that of an agent of the client to secure proper services for the tour from the independent contractors and service providers such as the airlines, shipping company, hotels, Coach, railway, etc. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, railway, hotel, transport or any other facility or service mentioned. We take care in selecting all the ingredients in your holiday; but because we only select them and have no control in operating them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or omission of the management or employees of any hoteliers, airlines, shipping company, coach owner / coach operator, railway who are the company’s independent contractors arising outside our normal selection process.
We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency having regulatory authority over the Company.
We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency having regulatory authority over the Company.
It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. Pace of certain tours might not be suitable to individuals. Hence we suggest that individuals may choose tours as per their health conditions.
Any communication directed at the address or made through/on the contact details such as e-mail id, cell phone/telephone no./fax no. of the Client as disclosed in the “Online Terms & Conditions” / “Booking Form” or made to the travel agent through whom the client has made the bookings with the company shall be deemed to have been communicated to and received by the Client. The Company shall not be responsible for any error on part of mode of communication or the Travel Agent in this regard.
Important Notes:
Terms and Conditions:
For Packages without Flight:
When a Cancellation is made | Charges |
Prior to 45 days from the date of departure | Non-Refundable booking amount |
Between 44 - 31 days from the date of departure | 75% of the Holiday Cost |
Between 30 or below from the date of departure | 100% of the holiday cost |
For Customization packages Inclusive of flights:
When a Cancellation is made | Normal Cancellation Charges | Cancellation Charges per person with TCTP |
Prior to 47 days from the date of departure | Non-Refundable Booking Deposit | 5% of the holiday cost |
Between 46 - 31 days from the date of departure | 75% of the holiday cost | 25% of the holiday cost |
Between 30 or below from the date of departure | 100% of the holiday cost | 35% of the holiday cost |
As the services to be provided are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the Supplier. Therefore any cancellation of tour/services booked will attract cancellation charges as specified by the company. If you book a third party product or service, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour/services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms
The company reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such an event, all monies paid by you will be fully refunded forthwith in Indian Rupees currency only, but no compensation will be payable. In the case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of the time of cancellation. The company cannot assume responsibility for any additional cost or any fees relating to the issuance and/or cancellation of air tickets or other arrangements not done through the company. The company reserves the right to forfeit the booking deposit in case of any cancellations. However, passengers whose visas are not granted by the consulates must intimate us at-least 45 days in advance of the date of commencement/departure of the tour, at which time the company will deduct INR 5,000/- per person towards Guidance Charges over & above any other actual expenses, if any, incurred and issue credit voucher for the balance, to be redeemed by the client for any services to be availed from the Company, in future. However, if such intimation is received after the said period of 45 days prior to the date of commencement/ departure of the tour, the cancellation charges will be applicable as above and/or dependant on the actual date of cancellation
Note:
1. The above is a general cancellation policy and the same is subject to change depending on the travel date, the destination, the package, and the services booked and paid for.
2. For Dynamic properties and Reconfirmed Bookings, the above Cancellation may not be applicable and could vary
For customized Packages without Flights:
Payment Procedure Minimum Per Person Payment to be made by the client | Charges |
At the time of booking | 25% of the holiday cost |
Within 31 to 45 days prior to the departure of the Tour | 100% of the holiday cost |
*For Non-refundable & time-limit itineraries 100% payment is required to confirm a booking.
For customized packages inclusive of Flights:
Payment Procedure Minimum Per Person Payment to be made by the client | Charges |
At the time of booking | 60% of the holiday cost |
Within 31 to 45 days prior to the departure of the Tour | 100% of the holiday cost |
All payments towards the tour cost must be made by the client to the company in accordance with the procedure and time frame mentioned herein below
* For Air tickets being issued/blocked on time limit: Full INR component will be collected before issuance, else price will be subject to change.
Full payment must be made in accordance with the procedure stated above. In case of non-compliance thereto by the client, the company reserves a right to cancel the tour/booking of the client with subsequent loss of deposit and apply and recover the cancellation charges as mentioned herein.
We are more than happy to help you, kindly call or email us and we will assist you with best of our services.